Effective Date: 10/14/2024
At Euphor-X, we are committed to ensuring your satisfaction with our dietary supplements. If for any reason you are not fully satisfied with your purchase, we offer a 180-day return policy to provide you with peace of mind. Please review the following details on how to initiate a return, the conditions for returns and refunds, and any associated costs.
1. Eligibility for Returns
You may return products purchased from our website euphor-x.com within 180 days of the order purchase date, provided the following conditions are met:
- Product Condition: The product must be in its original packaging.
- Proof of Purchase: A valid proof of purchase (order number, receipt, or email confirmation) is required for all returns.
- Non-Returnable Items: Products that have been opened, used, or tampered with are not eligible for return due to health and safety regulations.
2. Return Process
To initiate a return, follow these steps:
- Contact Customer Support:
- Email us at [email protected] with the subject line “Return Request.”
- Include your order number, the product(s) you wish to return, and the reason for the return.
- Receive Return Authorization:
- Our customer support team will respond within 2-3 business days to provide a Return Authorization (RA) number and detailed return instructions.
- Please note that returns without an RA number will not be accepted.
- Ship Your Return:
- Pack the items securely in their original packaging.
- Clearly label the package with the RA number provided by our team.
- Ship the product(s) to the following address:
1919 Golden Heights Rd Ste 100
Fort Worth, TX 76177- You are responsible for return shipping costs unless the product was damaged, defective, or incorrect at the time of delivery.
- Inspection and Processing:
- Once we receive your returned product(s), we will inspect them to ensure they meet the return eligibility criteria.
- Please allow 7-10 business days for inspection and processing once the return is received.
3. Refunds
Refunds will be processed under the following conditions:
- Full Refunds: If the product is returned in its original, unopened condition within the 180-day return window, you will be eligible for a full refund of the purchase price.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear on your account after processing.
- Shipping Fees: Shipping costs paid at the time of purchase are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, we recommend returning the item and placing a new order for the desired product on euphor-x.com.
5. Defective or Damaged Products
If you receive a product that is damaged, defective, or incorrect, please contact us immediately:
- Email: [email protected]
- Subject Line: “Damaged/Defective Product”
- Details: Include your order number and photos of the damaged or defective product.
We will arrange for a replacement or provide a full refund, including shipping costs, for defective or damaged products.
6. Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of shipping the product(s) back to us unless the return is due to an error on our part (e.g., defective or incorrect item).
- Lost Returns: Euphor-X is not responsible for return shipments that are lost or damaged in transit. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
7. Non-Returnable Items
For the health and safety of our customers, the following items are not eligible for return:
- Products without original packaging or that have been tampered with
8. Contact Us
If you have any questions about this Refunds and Returns Policy or need assistance, please feel free to contact our customer support team:
- Email: [email protected]
- Address: Euphor-X, 1919 Golden Heights Rd Ste 100, Fort Worth, TX 76177
We are dedicated to providing high-quality products and excellent customer service. Your satisfaction is important to us, and we strive to make the return process as simple and hassle-free as possible.
